Support Center

One-stop help for the WeProperty App and our services — including App support, account management, customer service, FAQs and professional service enquiries.

App Support

Common App Issues

Download WeProperty App: Search "WeProperty" on the App Store or Google Play, or use the download links at the bottom of this page.
Sign Up & Log In: Open the App, choose email or phone registration, then follow the prompts to verify and log in.
Forgot Password: Tap "Forgot Password" on the login screen and enter your email — we'll send a reset link.
Report a Bug or Crash: Email cs@wepropertyhk.com with your device model, App version and a screenshot.

Account Management & Deletion

Delete Account In-App: Open WeProperty App → Profile → Settings → Account → Delete Account, then follow the on-screen confirmation.
Email Deletion Request: If you cannot delete in-App, email cs@wepropertyhk.com with subject "Account Deletion Request" and include your registered email or phone number.
Data Handling: Once deleted, your personal data will be permanently removed from our systems within 30 days.

Important: Account deletion is irreversible. Please back up any saved listings or records you wish to keep before proceeding.

Contact Customer Service

Customer Service

General enquiries, account issues, technical support

cs@wepropertyhk.com

Response Time

Within 1-2 business days

Business Cooperation

Advertising, property listing promotions, business partnerships

Contact

WeProperty Sales Team

sales@wepropertyhk.com

Business Hours

Monday to Friday 10:00 - 18:00

Saturday, Sunday & Public Holidays Closed

Enquiries received outside business hours will be handled the next working day

Frequently Asked Questions

Mortgage FAQ Private Residential FAQ Public Housing / HOS FAQ Parking Space FAQ Industrial FAQ

Professional Services

Free Mortgage Consultation Professional Property Inspection Property Legal Review

Legal & Policies

Haven't downloaded WeProperty yet?

Download the WeProperty App now and discover AI-verified, genuine property listings.

Download on App Store Get it on Google Play